Privacy policy

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Your privacy matters to us

This Privacy Policy explains how KnittingFur collects, uses and protects your personal information when you shop with us or visit our website.

Effective Date: 1 January 2026

1Who we are

This website is operated by KnittingFur, a brand of premium hand-crafted pet products based in New Delhi, India. Our store address is https://knittingfur.com. When we refer to "we", "us" or "our" in this Policy, we mean KnittingFur.

2Information we collect

When you visit, register, place an order or contact us, we may collect the following:

Contact details — name, email, phone number, shipping & billing address
Order details — items purchased, pet name (if you tell us), order value
Payment details — collected and processed securely by our payment provider (we do not store card numbers)
Device & browsing data — IP address, browser type, pages viewed, cookies
Communication — emails, WhatsApp messages or chat with our support team

3How we use your information

To process and deliver your orders
To send order confirmations, shipping updates and tracking information
To respond to your enquiries and provide customer care
To improve our products, website experience and recommendations
To send marketing communication (only with your consent — you can unsubscribe any time)
To prevent fraud and keep transactions secure

4Cookies

Our website uses cookies — small data files stored on your device — to make the site work, remember your cart and understand how visitors use it. You can disable cookies in your browser settings, but parts of the site may not function correctly.

5How we share information

We do not sell your personal data. We share only what is necessary with:

Shopify — our ecommerce platform
Payment gateways (Razorpay, UPI, card processors)
Courier partners (Shiprocket, Delhivery, DTDC, BlueDart, India Post) — to deliver your order
Marketing tools (Klaviyo / Mailchimp) — only for the emails you opt into
Analytics (Google Analytics, Meta Pixel) — to improve our store
Government authorities — only when legally required

6Data security

All transactions on our website are encrypted using SSL. Payment information is processed by PCI-DSS compliant gateways. We use reasonable safeguards to protect your data, but no internet transmission is 100% secure.

7How long we keep your data

We keep your order records for as long as required for accounting, tax and warranty purposes (usually 7 years under Indian law). Marketing data is kept only while you remain subscribed.

8Your rights

Request a copy of the personal data we hold about you
Ask us to correct any inaccurate information
Request deletion of your data (subject to legal record-keeping)
Unsubscribe from marketing emails at any time
Withdraw consent for non-essential cookies

To exercise any of these rights, write to Knittingfur6532@gmail.com.

9Children

Our store is not intended for users under 18 years of age. We do not knowingly collect data from children.

10Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top will always reflect the latest version. Continued use of the site after changes means you accept the updated policy.

11Contact us

For any privacy-related questions, please contact:

KnittingFur
Farm No.32, Club Drive, Gadaipur, New Delhi - 110030
Email: Knittingfur6532@gmail.com
Phone: +91 8588838668

Questions about your data?

We're a small, founder-led team based in Delhi. Reach out any time and we'll personally respond within 24 hours.