Refund policy
.kft{--bg:#fbf5ed;--card:#fffaf5;--accent:#c4875c;--dark:#191410;--text:#735d4d;--line:#ead9c9;font-family:Arial,sans-serif;color:var(--dark);max-width:1180px;margin:auto}
.kft *{box-sizing:border-box}.kft h1,.kft h2,.kft h3,.kft p{margin:0}.kft a{text-decoration:none}
.kft-hero{background:var(--bg);border-radius:32px;padding:65px 28px;text-align:center;position:relative;overflow:hidden}
.kft-hero:before,.kft-hero:after{content:"";position:absolute;border-radius:50%;background:#f1dfcc}
.kft-hero:before{width:260px;height:260px;left:-125px;top:-150px}.kft-hero:after{width:300px;height:300px;right:-170px;bottom:-185px}
.kft-tag{display:inline-flex;gap:8px;align-items:center;border:1px solid var(--line);background:#fff;padding:10px 18px;border-radius:50px;color:#825638;font-size:12px;font-weight:700;letter-spacing:2px;text-transform:uppercase;position:relative}
.kft-tag:before{content:"";height:7px;width:7px;background:var(--accent);border-radius:50%}
.kft-hero h1{font-size:clamp(39px,6vw,66px);line-height:1.08;letter-spacing:-2px;max-width:760px;margin:22px auto 16px;position:relative}
.kft-hero em{font-family:Georgia,serif;font-style:italic;font-weight:400;color:var(--accent)}
.kft-hero p{font-size:17px;line-height:1.7;color:var(--text);max-width:660px;margin:auto;position:relative}
.kft-panel{max-width:820px;margin:-25px auto 0;background:#fff;border:1px solid var(--line);border-radius:26px;padding:38px;position:relative;box-shadow:0 18px 42px rgba(72,51,35,.08);text-align:center}
.kft-panel h2{font-size:29px;margin-bottom:12px}.kft-panel p{color:var(--text);line-height:1.7;max-width:620px;margin:0 auto 27px}
.kft-actions{display:flex;gap:13px;justify-content:center;flex-wrap:wrap}
.kft-btn{padding:17px 28px;border-radius:13px;font-size:13px;font-weight:700;letter-spacing:1px;text-transform:uppercase;display:inline-flex;align-items:center;justify-content:center}
.kft-primary{color:#fff;background:var(--accent)}.kft-light{color:#744b33;border:1px solid var(--line);background:var(--card)}
.kft-note{background:#fbf3ea;border-radius:15px;margin-top:25px;padding:16px 20px;color:var(--text);font-size:14px;line-height:1.65}
.kft-section{padding:62px 0 0}.kft-head{text-align:center;margin-bottom:33px}
.kft-label{font-size:12px;letter-spacing:2px;text-transform:uppercase;color:var(--accent);font-weight:700;margin-bottom:13px!important}
.kft-head h2{font-size:clamp(28px,4vw,42px);line-height:1.2}
.kft-steps{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}
.kft-step{background:var(--card);border:1px solid var(--line);border-radius:21px;padding:27px 22px}
.kft-icon{height:45px;width:45px;border-radius:13px;background:#f1e1d1;color:var(--accent);font-size:21px;font-weight:700;display:flex;align-items:center;justify-content:center;margin-bottom:17px}
.kft-step h3{font-size:17px;margin-bottom:9px}.kft-step p{font-size:14px;line-height:1.65;color:var(--text)}
.kft-help{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-top:58px}
.kft-box{border:1px solid var(--line);border-radius:25px;padding:38px 32px;background:#fff}
.kft-box h2{font-size:29px;margin-bottom:15px}.kft-box>p{color:var(--text);line-height:1.7;margin-bottom:22px}
.kft-line{display:flex;gap:13px;padding:15px 0;border-top:1px solid #f0e5da}
.kft-line strong{display:block;font-size:14px;margin-bottom:4px}.kft-line span{font-size:14px;line-height:1.55;color:var(--text)}
.kft-check{color:var(--accent);font-weight:bold}
.kft-faq details{border-bottom:1px solid #f0e5da;padding:17px 0}
.kft-faq summary{font-weight:700;font-size:15px;cursor:pointer;list-style:none}
.kft-faq summary:after{content:"+";float:right;color:var(--accent);font-size:20px}
.kft-faq details[open] summary:after{content:"-"}
.kft-faq details p{padding:12px 24px 0 0;font-size:14px;line-height:1.65;color:var(--text)}
.kft-final{background:var(--bg);border-radius:28px;text-align:center;padding:48px 25px;margin:58px 0 12px}
.kft-final h2{font-size:clamp(27px,4vw,39px);margin-bottom:12px}.kft-final p{max-width:580px;color:var(--text);line-height:1.7;margin:0 auto 27px}
@media(max-width:820px){.kft-hero{padding:48px 21px 60px}.kft-panel{margin:-26px 13px 0;padding:29px 20px}.kft-steps,.kft-help{grid-template-columns:1fr}.kft-section{padding-top:48px}.kft-box{padding:30px 21px}.kft-btn{width:100%}}
Contact Support
Track My Order
Your package is on its happy way
Check the latest delivery status of your KnittingFur order and get support whenever your parcel needs a little extra attention.
Track your delivery securely
Sign in with the same email address used at checkout to view your order status, shipping updates and available tracking information.
Already received a shipping email? Open the tracking link inside your dispatch confirmation email for the fastest live courier updates.
Order Journey
From our store to your door
Order Confirmed
Your order is received and we begin preparing your pet's new favorites.
Packed With Care
Your selected items are checked and prepared carefully for dispatch.
On Its Way
Once shipped, your confirmation email includes the tracking link.
Delivered
Your package arrives ready for walks, naps and stylish moments.
Delivery Support
Need help locating your order?
Our support team can assist with delayed parcels, missing tracking updates and delivery questions.
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Have your order details readyPlease provide your order number and checkout email when contacting us.
✓
Allow tracking to updateCourier tracking may take up to 24 hours to appear after dispatch.
✓
Contact our teamWe will help you understand the latest available delivery status.
Quick Answers
Tracking FAQs
Where do I find my tracking link?Your tracking link is sent in your shipping confirmation email once your package leaves for delivery.
Why is tracking not updating yet?After dispatch, it can take up to 24 hours for courier scans and new tracking information to appear.
My order says delivered but is missing.Please check with household members, neighbors or reception first. If you still cannot locate it, contact our support team.
Can I change my address after shipping?Address changes may not be possible once an order has shipped. Please contact us immediately for assistance.
KnittingFur Care
Here for every delivery step
We want your pet's order to reach you smoothly. For shipping concerns, tracking questions or support, our team is ready to help.